Privacy Policy

Privacy Policy


Throughout its activity ALTAX Center and ALTAX Consulting, hereinafter referred to as (“ALTAX”) processes personal data.
We are committed to protecting your personal information, maintaining your privacy and security. This document, compiled in the form of a Security Policy, is intended to inform you of how and why we process your personal information through (a) Our website: www.altax.al (hereinafter referred to as “website” or “website”) and the Performance of our activity, and (b) In our capacity as Data Controllers:

What information do we collect and process?
ALTAX collects, uses, stores and processes personal data of entities to the extent that is necessary and necessary throughout its activity. For this purpose, we process personal data as listed below:
If you would like to contact us via a message on our website: – name, surname, e-mail address, telephone number (if you wish to provide it), personal information in the content of the message (if it contains such);

If you are one of our clients and would like to check your practice information with us:

– the number of client files and your birth or nephew data in case you are a company, information about your practices with us, the stage where it is located and its promotion;

If you send a request for consulting online:

– your name, e-mail address, mobile phone number, Personal Identification Number (PIN), date of birth, your comment, your IP address. For clients or consulting applicants, please read below for details;

When you visit our website – IP address;
Information via cookies – please refer to the Cookies section;
If you have access to our website via your mobile phone or any other mobile computer, we may collect another of your identification number and IP address, as well as links to your operating system of the apparatus. your mobile service provider and information about your health.

We do not mean personal processes for persons we mean 18 years old. Please do not provide your personal information if you are under 18 years old.

If you are our client or apply to become our client, the information we do not collect may include:

Identification information – name, surname, Personal Identification Number, copy of identification document and information containing documents, date and place of birth, nationality, photograph, place of residence, address, IP address (when applicable);

Telephone information – telephone and mobile numbers, correspondence addresses and e-mail addresses, preferred means of communication, services of various communication channels and contacts, contact details, put in contact by you, the parties. related to you / alternative contacts, language preference (if applicable);
Information on family (e.g. civil status, number of persons in the family), employment status, employer, social security status, whether or not you are a politically exposed person (PEP) or a person with family ties or connections close to a politically exposed person;
Call recording (if you call us, we will inform you about the call recording) and video recording (if you visit our offices, information boards on video surveillance by law are located in our premises);
Electronic and paper correspondence between you and the institution (if this correspondence contains personal data);

The data we use is obtained either directly from you, as a data subject, or provided by the following sources: (i) publications / databases made available by public authorities, (ii) third parties such as companies for the prevention of terrorist financing, fraud and theft, or financial sanctions, lending offices, etc.

Please note that part of the processing of your personal information above is required to be made available in order to fulfill a contract with us. If you do not provide us with your identification information or contact information, employment status and financial data (bank account number, income data) it is impossible for us to offer you our services.

Legal framework in collecting and processing data
ALTAX will collect and process data in accordance to the legal framework in power, as mentioned in the Albanian Constitution and enforced by the Law (Article 35 in particular, Nr. 9887 dd. 10.03.2008) on “Personal Data Protection” and other complementary regulations.
ALTAX has also considered the European Union’s Personal Data Protection Regulation No. 2016/679.
According to this regulatory framework and in accordance to commercially accepted standards, the collection and processing of ALTAX data is legitimate if: a) the client has consented to the collection and the processing of personal data for one or more purposes; b) it’s made for the connection of a contract in which the client will be part of; c) is carried out in pursuance of legal obligations; d) is carried out for the protection of the individuals’ vital interests ; e) is performed for the fulfillment of duties in the public interest or in the implementation of official duties in the role of the controller; f) is carried out for the implementation of the legitimate rights of the controller or a third party, aside from the cases when they conflict with the fundamental rights.

Why do we process your personal data and on what basis?

We process your personal information:

when you leave us a message – to contact you, to provide you with support, to respond to your request and to communicate with you based on our legitimate interest in enabling the provision of services or to maintain communication in about an agreement with us;
to identify you, to enable the control of the details of your practice on our website based on the performance of the contract between us as well as based on our legitimate interest to provide effective and easily accessible services;
to identify you and re-evaluate your application, to make a decision based on accurate information about your acceptance or not as a client, given the legal obligations we have as a consulting office and our legitimate interest in protect our business by accepting that database of clients who pose an acceptable level of risk to us. For more information on how we process data from consulting applicants as well as clients, please read below;
To provide security on our website and to prevent attacks based on our legitimate interest in ensuring the protection of ALTAX data and assets;
To advertise our products, only if you have given your consent to it.

Distribution and dissemination of the data
ALTAX may only distribute your data in accordance to the Privacy Policy, unless the changes to this policy are made under the section below relating to Privacy Policy Changes and / or when they are made in accordance with the legal framework in force and / or for the purpose of improving the process of data collection and processing.

The dissemination of your data by ALTAX to the official authorities or third parties may occur in the following cases: a) the fulfillment of legal obligations; b) when the publication is made for the protection of our legitimate rights, or the protection of your security or other persons, to investigate and avoid fraud or other misunderstandings; c) in special cases as a response to threats or risks to a person, property or the protection of fundamental rights.

ALTAX partners with third parties and contractors that assist in providing product and service management, or assisting in operational activity on the web site, technological actions, data analysis, research, statistics, performing e-mail support, advertising and promotion. Through the respective contracts, ALTAX and these parties have agreed to use or advertise your data for purposes other than those required for the execution of the contract concluded between the parties.

Our site may have links to other sites that implement their own Privacy Policy.

Security and deadline for data retention
For personal data security, our institution has set up and implemented certified tools and technology systems that provide encryption and data confidentiality, which undergo continuous testing for security and effectiveness, enable real-time restoration of data access in case of a technical or physical incident and it is accessible only by authorized persons. Nevertheless, you should consider the risks that may come as a result of external cyber-attacks that lie outside the will and the ability of ALTAX.

Your data will be stored for as long as necessary for: a) the fulfillment of the purpose and nature for which they are collected, b) the fulfillment of the contractual relationship, c) the fulfillment of other legal obligations, d) the resolution of conflicts or litigation, e) the compliance of fundamental rights, f) the protection of public interest, g) archiving for public, scientific or historical purposes.

If you are our client or apply to become our client, we process your data:

To identify and verify your identity, to monitor your transactions, to assess the risk of money laundering and terrorist financing, to keep your information up-to-date and accurate based on our obligations related to Money Laundering Prevention and War against Terrorist Financing;
To check and scan your data for compliance with applicable sanctions and embargo legislation based on our legitimate interest in enforcing the law and complying with our legal obligations;
To provide you with information about our products and services and to assist and respond to your requests regarding the performance of a contract, according to the consulting agreement or the steps you need to follow before a contract enters into force;
To assess if we can offer you a product or service and under what conditions, to assess the risk, to identify and verify your identity and to assess your level of eligibility as a potential consulting client based on an existing contract or the terms of your request before entering into a contractual relationship, our obligation to perform a reasonable lending activity as well as our legitimate interest in consulting clients whose level of risk matches the level of risk tolerated by ALTAX in order to protect the interest of our business;
To ensure the provision of services, details of the consulting practice, with reference to the consulting contract, communication with you based on the performance of the consulting contract agreed between us;
To collect liabilities (including the use of subcontracted agencies for debt collection purposes) based on the performance of the contract agreed between the parties and in our interest to collect receivables;
To conduct business in accordance with the law, to comply with the requirements of regulators, auditors, to comply with the requirements and legal obligations on a case-by-case basis and based on legitimate interest to ensure a normal business flow;
Searching, retrieving and analyzing your practice information history in accordance with your specific authorization, given on a case-by-case basis;
To fulfill our legitimate interest, we use your data to make decisions about the development of specific products and services, to improve risk management and to protect our legal rights, including:
evidence of transactions aimed at preventing fraud;
information systems management, including infrastructure management and business continuity as well as Cyber Security;
defining individual statistical models, based on transaction analysis, for example to determine your level of risk;
to enable the generation of aggregate statistics, to carry out tests and testing models, for research and development tests, in order to improve risk management in our company or in order to improve existing products or services or to create products or services News;
Video surveillance system in our premises in order to protect you, employees or assets;
Improving the quality of our products or services.
To provide you with marketing notices about our products or services, if you have given your consent to this marketing opportunity.

Your rights

You have the right to:

access your personal data processed by ALTAX at any time;
make requests for correction of your personal data processed and maintained by ALTAX, which are not accurate or are not updated;
request that your data be deleted in special circumstances, in case your data is no longer necessary for the purpose for which it was provided and we have no other legal basis to continue processing it;
object to the processing done on a legitimate basis of your personal data at any time, unless this processing is mandatory under any applicable law or makes it possible to fulfill the obligation to comply with a public authority. If you raise an objection, we have the opportunity to prove to you that we have legitimate interests that compete with your rights and freedoms;
limit the processing of your data only when required under certain conditions arising from legal obligations;
data mobility, which requires us to make information available to you or another controller, in an automatically readable format, but only when this processing of this information is based on: (i) your consent or (ii) the performance of a contract to which you are a party;
You have the right to withdraw at any time the consent given for the processing of your data when the processing is done based on your consent (such as receiving messages for marketing purposes from us) without compromising the legality of the processing of your data made on the basis of your given consent prior to withdrawal.

We do not currently apply automatic decision-making modes (including automatic profiling-based decision-making) when processing your personal data. If in the future we use automated decision-making solutions, you are entitled in your request that any decision regarding your personal information not be taken solely on the basis of automated decision-making.

If you are not satisfied with the way we manage your personal data, you have the right to make a request / complaint to the Commissioner for Personal Data Protection, who is the authority responsible for the protection of personal data subjects.

You can exercise your rights by contacting us at the e-mail address [email protected] and we will inform you in detail about each process upon request.
You are able to choose the withdrawal from receiving communications, emails, ALTAX products / services, or other advertising notices by opting out of the link or by deleting the choice of arrival options notices, publishers etc.

Protecting children’s privacy
ALTAX does not intend to collect and process child data and information and engages in the protection of their privacy.
You can contact ALTAX on issues relating to your privacy and data. For any question, ambiguities, requests, complaints regarding your data collection and processing you can contact ALTAX at the address below :
Office: Street “Him Kolli”, Tirana, Albania;
E-mail address: [email protected]

Change the privacy policy
ALTAX reserves the right to change at any time this Privacy Policy and the products / services provided, which will become effective on the date of their publication on this site, or by e-mail or by any means of communication possible.
Use of this site, even after changes to the Privacy Policy, is considered approved by you. We encourage the periodic revision of the Privacy Policy to update you with the latest changes and practices. If you do not accept the terms of this Policy, you cannot process further on this site.

Cookies
A cookie is a small file that a website stores on your computer or device when you visit this site. This allows the website to store your activity and preferences (such as access, language, font size and other display preferences, so you will not have to re-enter such data whenever you return to the page or navigate from one page to another.

Cookies in the web browser
Our site may use cookies to improve the user experience. The user interface of the user stores cookies on his computer for the purpose of storing traces of site visits. Users can choose to reject cookies or set up an alert system whenever cookies are sent. If users select this option, certain parts of the page may not work as programmed.
You can also change the options for Cookies by clicking here.

Facebook Cookies
We use Facebook’s re-marketing platform, which means we use data from us and third parties, including Facebook, to display advertising messages to you after a visit and interactivity with our site. This can be in the form of advertising on the Facebook platform. We and third party vendors, including Facebook, jointly use cookies to calculate the impact that our advertising messages or other marketing services have on customers who visit our site as well as the interaction of customers who visit our site with these marketing services.
ALTAX uses cookies with the Google Analytics platform to collect demographic data of statistical interest through reports that aggregate data and do not identify the individual user. These statistics are used to optimize and target our marketing services to specific groups and to optimize the content of our site.
Google Analytics cookies allow us to collect information about the behavior of anonymous users on our site. The information collected is anonymous and does not contain any personal data. The information collected by Google Analytics cookies on our website is transferred and stored on Google servers in accordance with Google Privacy Policy.
ALTAX uses tools to track Facebook results as well as optimize advertising tools. Using them allows us to calculate the correlation between the impact of ads and returns on our site.
You can choose the re-marketing option by visiting the links below:
https://www.facebook.com/ads/website_custom_audien$ces/
Validity and updating of Privacy Policies
ALTAX reserves the right to update this privacy policy at any time. In the event that we update our Privacy Policy, you will be notified via an online notice and we will post the updated version on our website noting the date of the update. In these circumstances, you acknowledge that it is your responsibility to periodically review our Privacy Policy and be notified of any changes or updates.